- Exactly what information SEGA may collect from you online;
- How SEGA will use the information it collects;
- What are the consequences if you refuse to provide your personal information to SEGA when requested;
- Who collects the information that you disclose on a SEGA website;
- SEGA's policy regarding links to websites operated by other companies;
- How you can view, and if necessary, update or delete the personal information SEGA has already collected and stored about you;
- The steps SEGA takes to ensure the security, quality, and integrity of the personal information it collects from online visitors;
- SEGA's policy regarding the collection of information from children under 13.
SOCIAL MEDIA INTERACTION
You also can engage with our content on or through third-party social networking sites, such as Facebook and Twitter (or third-party social media plug-ins and applications). When you engage with our content on or through third-party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the 'likes' you make) to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our content.
WHAT TYPES OF INFORMATION DOES SEGA COLLECT?
In order to give you the best experience on our websites, SEGA may collect information about you, but only if you voluntarily provide it to us. Typically, we may ask you to submit personal and/or demographic information if you decide to:
- Register on one of our websites (which includes registering for Phantasy Star Universe to obtain a username and password);
- Subscribe to a SEGA newsletter (e.g., SEGA NewsBlast);
- Access and participate in message boards;
- Participate in an online contest, beta test, tournament, or other event;
- Email a question to our customer service desk;
- Register a product online; and/or,
- Purchase a product or service online (e.g., Phantasy Star Online subscription).
- Register for Polls, Surveys or Questionnaires E-Cards or "Send-to-a-Friend" emails
Please note that before you can use some of the activities above, you may be required to register. The ability to access certain areas and features of our websites by simply logging in is only available to those web users that have already created a username and password during an earlier visit to one of our websites.The types of personal information collected in conjunction with the activities listed above will vary depending on the activity. The requested information may include: (i) your name, (ii) mailing address, (iii) telephone number, (iv) email address, and, for those purchasing products or services online, (v) credit card and billing information.
For some activities, we may also ask you to create a username and password and to provide other non-personal information such as: (i) your age or date of birth; (ii) your gender; (iii) your game and platform preferences; (iv) information about the hardware you may own and/or the game you may have recently purchased; (v) your favorite quotes, websites, and fan pages; and, (vi) other game-related information (collectively referred to as "demographic information"). If demographic information is collected for an activity that also requires personal information, we may combine your demographic information with your personal information.
HOW DOES SEGA USE THE INFORMATION IT COLLECTS?
Generally, information that we collect for a particular purpose is used for that purpose only. For example, if you email us a question using our online Customer Service form, your personal information will only be used to provide a response to your inquiry. Similarly, information collected from those who register on one of our websites account is used to provide registrants the benefits that come along with registration, which often include a subscription to our newsletter, access to the latest game news and special offers, contests, and other features. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., have your email address added to our newsletter mailing list when entering a contest). If you choose to receive these additional services, we will use your information to provide them to you. If you choose to opt-in to receive e-mails from one of our partner companies (during registration for or participation in one of these events), we encourage you to visit such partner's website and read their policy before agreeing to provide your information to them.
Any email addresses collected from you during the use of the E-Cards or "Send-to-a-Friend" email feature on any SEGA website are not retained by SEGA and are only used to send a one-time email notification on your behalf.
From time to time, we are approached by third party companies and organizations that provide products or services that we believe may be of interest to you. To extend these products or services to you, we may use your personal information to send out notices on their behalf. We strive to limit the notices and communications to those that we think you would appreciate receiving.
In addition, personal and/or demographic information collected through one of the activities set forthabove may be used for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and better meet your needs. Additionally, we may use information that we collect to ensure that someone who is cheating is excluded, and to enforce our rights under our Terms of Service.
No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
A Special Note about our Message Boards
Please note that whenever you give out personal information in public areas such as on our message board, that information can be collected and used by people you don't know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security and privacy of any information that you post in these areas.
WHAT HAPPENS IF I REFUSE TO PROVIDE MY PERSONAL INFORMATION TO SEGA?
If you choose not to submit personal information when requested, you may not be able to use many of the features offered on our websites. For example, if you were to refuse to disclose your name or email address, you would not be able to register a product online or submit a question to customer service. However, to simply browse and view certain content on our websites, you do not need to give us any personal information.
An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. Although we do not generally collect IP addresses, we may collect and use your IP address when we feel it is necessary to protect our service, websites, customers, or others.
If you play a SEGA video game online, we may collect your MAC address, which is a unique number associated with a computer's identity on a network.
The only other information that may be passively collected by SEGA is in the form of logs - files that record website activity, including how many "hits" a particular web page is getting (a.k.a. "navigational data"). These entries are generated anonymously, and enable SEGA to gather statistics about users' browsing habits, assess overall website activity, track interest in advertised sales, and maintain website security. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and may be combined with data collected via cookies to help us aggregate behavior patterns of registered users.
WHO IS COLLECTING MY PERSONAL INFORMATION AND IS IT SHARED WITH ANYONE?
Generally, the information that you disclose on a SEGA website is collected by SEGA or by a vendor on SEGA's behalf, and is used in accordance with the practices set forth above. Vendors (or agents) are entities that provide support for the internal operations of our websites and who only use the information we share with them for the purpose of carrying out the service you've requested (e.g., newsletter delivery and fulfillment of online purchases and contest entries).
From time to time, we may run contests, tournaments, or other events or activities ("events") on our websites. Information collected for these events may include personal information such as your email address and may be collected by or shared with a third party sponsor or co-sponsor or shared with other reputable third party (that provides products or services that may be of interest to you). While we have no control over the third party's use of such information, we will attempt to ensure that they agree to protect the confidentiality, security, and integrity of any personal information collected through our website. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events at the time the information is collected.
We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.
In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, SEGA's customer information may be transferred to its successor or assign, if permitted by and done in accordance with applicable law.
SEGA may also share aggregate information about our visitors within the SEGA family such as with SEGA Mobile. For example, we may say a particular game title's audience is X% female and Y% male. This data is used to customize the content and advertising of SEGA's websites to deliver better experience for our visitors. It can also help tailor SEGA's products and services to meet the needs of our customers.
WHAT IS SEGA'S POLICY REGARDING LINKS TO THIRD PARTY SITES?
CAN I CHOOSE HOW MY PERSONAL INFORMATION IS USED?
Your California Privacy Rights
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquires regarding our disclosure policy, please write us:
Customer Service Department
350 Rhode Island Street
San Francisco, CA 94103
If you do not want to receive our newsletters (such as the SEGA NewsBlast) or other email communications from SEGA, please opt-out from these services at the time of registration or information collection. If you have opted-in and, at a later time, wish to opt-out, please use one of the following two methods to opt-out:
- To opt-out of receiving emails, simply go to the site (either SEGA.com or SEGAmobile.com) and follow the instructions on that particular site.
- Click the "unsubscribe" link at the bottom of your most current email from SEGA. You will either be presented with an email to send us your unsubscribe request, or be taken to a web page on which you can confirm your unsubscribe request. On the web page, click the appropriate link to unsubscribe from the SEGA email list. Either of these methods will unsubscribe you from the SEGA email list. If you are experiencing problems with opting out, please contact SEGA at firstname.lastname@example.org.
HOW CAN I ACCESS MY PERSONAL INFORMATION?
If you wish to view, correct, or delete the personal information collected about you, or you wish to subscribe or cancel your subscription to our promotional emails and newsletters, you can easily do so online. To modify your Phantasy Star Online (PSO) or Phantasy Star Universe (PSU) account info, please go to the PSO or PSU website, log in using your current username and password, select the areas you wish to change, and edit or delete your information. The information you delete online will be immediately removed from our database. If you are experiencing problems with changing your information online, you may contact us at email@example.com.
WHAT SAFEGUARDS DOES SEGA USE TO PROTECT MY PERSONAL INFORMATION?
SEGA maintains appropriate safeguards that ensure the security, integrity, and privacy of the personal information we collect and store about you. These safeguards include, among other things, limiting access to such data to those employees performing a legitimate business function; technical security measures, such as encryption or passwords, to prevent unauthorized access; and the storage of data on secure servers or computers inaccessible by modem.
We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). Before we allow web users to access their personal information, for example, we verify their identity by requesting that they submit information such as their username and password. We also take reasonable steps to ensure that third parties to whom we transfer personal information provide sufficient protection of such data.
HOW DO I ASK A QUESTION OR FILE A COMPLAINT? (CONTACT INFORMATION)
Customer Service Department
350 Rhode Island Street
San Francisco, CA 94103
SEGA is a licensee of the ESRB's Privacy Online Program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB at http://www.esrb.org/privacy/contact.jsp.
Attn: Privacy Online Program
317 Madison Avenue, 22nd Floor
New York, NY 10017
Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. If the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice.
SEGA'S POLICY REGARDING CHILDREN UNDER 13:
We do not knowingly collect personal information such as name and email address from children under 13. From time to time, certain portions of our websites (e.g., a contest entry form) may allow all users (including children under 13) to disclose a limited amount of personal information without first telling us their age or parental permission. Such portions of our sites operate activities or provide services in a way that does not require prior parental consent. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.
PARENTS OF SEGA FANS -- WELCOME TO SEGA.COM!
We want to reassure you that SEGA.com is a safe website for your children to visit. We take privacy issues very seriously for all our site visitors, and particularly for our younger visitors. Please take a moment to read about the specific measures we've taken to insure your child's safety while exploring our site.
If a child states that he or she is under 13 years old, we do not collect or store any contact information for them. This is in compliance with current Federal Trade Commission regulations. Children under 13 are allowed to enter contests and provide contact information should they win, however we delete this information once the contest is over. We do not collect any information that is not necessary to operate our site and we do not sell the data we collect to outside parties.
Children of all ages are encouraged to send their artwork for posting in our Sonic Fan Art Gallery. We protect the privacy of our users by posting only their first name and last initial. After the artwork is posted, their e-mail is deleted.
All SEGA games are rated by the Entertainment Software Ratings Board (ESRB) for their appropriateness for different age groups. Game information on SEGA.com includes the ESRB ratingplus information about the ESRB rating system. You may wish to check the SEGA.com site for such game information before buying games for your children. The SEGA.com website itself carries the ESRB Privacy Certification seal, and is considered a "safe harbor" website.
ESRB RATING CATEGORIES
The following are ratings given to video games by the Entertainment Software Rating Board (ESRB) based upon the type of game content. For more information about the ESRB and their ratings system, please see their website at: www.esrb.org.
Early Childhood Titles rated "Early Childhood (EC)" have content that may be suitable for children ages three and older and do not contain any material that parents would find inappropriate.
Everyone Titles rated "Everyone (E)" have content that may be suitable for persons ages six and older. These titles will appeal to people of many ages and tastes. They may contain minimal violence, some comic mischief (for example, slapstick comedy), or some crude language.
Everyone 10+ Titles rated E10+ (Everyone 10 and older) have content that may be suitable for ages 10 and older. Titles in this category may contain more cartoon, fantasy or mild violence, mild language, and/or minimal suggestive themes.
Teen Titles rated "Teen (T)" have content that may be suitable for persons ages 13 and older. Titles in this category may contain violent content, mild or strong language, and/or suggestive themes.
Mature Titles rated "Mature (M)" have content that may be suitable for persons ages 17 and older. Titles in this category may contain mature sexual themes, more intense violence and/or strong language.
Adults Only Titles rated "Adults Only (AO)" have content suitable only for adults. Titles in this category may include graphic depictions of sex and/or violence. Adults Only products are not intended to be sold or rented to persons under the age of 18.
Rating Pending Product has been submitted to the ESRB and is awaiting final rating.
When consumers look on the back of a package, they may see any of the following phrases that further describe the product's content.
Reference to and/or images of alcoholic beverages.
Discolored and/or unrealistic depictions of blood.
Contains depictions of blood.
Blood and Gore
Depictions of blood or the mutilation of body parts.
Violent actions involving cartoon-like situations and characters. May include violence where a character is unharmed after the action has been inflicted.
Depictions or dialogue involving slapstick or suggestive humor.
Depictions or dialogue involving vulgar antics, including "bathroom" humor.
Content of product provides user with specific skills development or reinforcement learning within an entertainment setting. Skill development is an integral part of product.
Violent actions of a fantasy nature, involving human or non-human characters in situations easily distinguishable from real life.
The depiction of betting-like behavior.
Overall content of product contains data, facts, resource information, reference materials, or instructional text.
Graphic and realistic-looking depictions of physical conflict. May involve extreme and/or realistic blood, gore, weapons, and depictions of human injury and death.
Mild to moderate use of profanity.
Mild references to profanity, sexuality, violence, alcohol, or drug use in music.
Scenes or activities which depict characters in unsafe and/or violent situations.
Mild to moderate sexual references and/or depictions. May include partial nudity.
Player can gamble without betting or wagering real cash or currency.
Some Adult Assistance May Be Needed
Early Childhood descriptor only.
Explicit and/or frequent use of profanity.
Profanity and explicit references to sexuality, violence, alcohol, or drug use in music.
Strong Sexual Content
Graphic references to and/or depictions of sexual behavior, possibly including nudity.
Mild provocative references or material.
Reference to and/or images of tobacco products.
Use of Alcohol
The consumption of alcoholic beverages.
Use of Drugs
The consumption or use of illegal drugs.
Use of Tobacco
The consumption of tobacco products.
Scenes involving aggressive conflict.
ESRB HELPS PARENTS CHOOSE THE RIGHT GAMES FOR THEIR FAMILIES
The ESRB rating system is designed to give parents the information they need to evaluate a computer or video game before making a purchasing decision. The ratings are not meant to recommend which games consumers should buy or rent or to serve as the only basis for choosing a product. Rather, parents should use the ESRB ratings in conjunction with their own tastes and standards and their individual knowledge about what's best for their kids.
ESRB recommends that parents learn about games before making a purchasing decision. Game reviews printed in newspapers and publisher web sites can be excellent sources of information. To search for games that are appropriate based on age categories and content, use our online ratings search feature.
ESRB also urges parents to talk with their children about their favorite games. Playing the games with your children helps stimulate those discussions, and playing games as a family can also be a fun way to spend time together.