This page is for AvP Hunter's Pack customers in the North American region only.
It has come to our attention that some of the exclusive Facehugger models included in the Aliens Vs Predator Hunter Edition have suffered damage in transit to North American retail.
We apologize for any inconvenience and are happy to provide replacements for any customers who received damaged products. Please fill out the following information so we can confirm your purchase. We will then contact you via email with instructions on how to receive a replacement Facehugger collectable.
As proof of purchase, please open your game's box and locate the insert containing the product key for the downloadable map pack. Please enter the key code in the following field exactly as it is printed:
*Please ensure the following email addresses are clear for your email filters, help@sega.com and facehugger@sega.com, so that we can contact you to confirm your request for a replacement and when your replacement is shipped.