SEGA US - Privacy Policy





esrb_certifiedSEGA of America, Inc. (collectively, "SEGA" or "we") respect the privacy rights of our online visitors and are committed to protecting the personal information collected about you. To further this commitment, we have adopted this Online Privacy Policy ("Privacy Policy") to guide how we collect, store, and use the information you provide us.

This Privacy Policy Statement and the certification seal located on this page confirms that SEGA is a valid licensee and participating member in the Entertainment Software Rating Board's Privacy Online Program: ESRB Privacy Online. To protect your privacy, we have voluntarily undertaken this privacy initiative and all of our websites have been reviewed and certified by ESRB Privacy Online to meet established online information collection and use practices. As part of this privacy program, we are subject to frequent audits of our sites and other enforcement and accountability mechanisms administered independently by the ESRB.

Because the website you have come from displays the ESRB Privacy Online certification seal, this Privacy Policy will tell you:

  • The scope of this Privacy Policy;
  • Exactly what information SEGA may collect from you online;
  • How SEGA will use the information it collects;
  • What are the consequences if you refuse to provide your personal information to SEGA when requested;
  • Whether SEGA uses cookies, tracks IP addresses, or uses other passive means to collect information about your visit our websites;
  • Who collects the information that you disclose on a SEGA website;
  • SEGA's policy regarding links to websites operated by other companies;
  • How you can view, and if necessary, update or delete the personal information SEGA has already collected and stored about you;
  • The steps SEGA takes to ensure the security, quality, and integrity of the personal information it collects from online visitors;
  • The information you need to ask a question or file a complaint regarding this Privacy Policy or SEGA's online information practices;
  • How will I know if this privacy policy has changed? and,
  • SEGA's policy regarding the collection of information from children under 13.



This Privacy Policy currently applies to the following websites operated by SEGA:


In addition, SEGA may own several other domain names that point to the websites listed above. From time to time, we may add new websites and will take reasonable steps to update the list. Please note that this Privacy Policy applies only to information submitted and collected by SEGA online through the websites listed above, and does not apply to information that may be collected by SEGA offline. In addition, this Privacy Policy applies to SEGA only, and not to websites maintained by our international affiliates or by other companies or organizations to which we link. When you link to these websites or to any other sites from a website operated by SEGA (as listed above), this Privacy Policy no longer applies. SEGA is therefore not responsible for the content or activities provided on such sites.

By using and submitting personal information to any of our websites, you signify your assent to SEGA's Online Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites. We reserve the right to make changes to this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you by posting the change on our websites or in this Privacy Policy and, if necessary, give you additional choices regarding such change. Please check back from time to time to ensure that you are aware of these changes. Your continued use of our websites will signify your acceptance of these changes.



You also can engage with our content on or through third-party social networking sites, such as Facebook and Twitter (or third-party social media plug-ins and applications). When you engage with our content on or through third-party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the 'likes' you make) to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our content.

When you provide information from your social media account, it can help enable SEGA to do things like (1) give you exclusive content, (2) personalize your online experience with SEGA within and outside SEGA's websites (and/or applications), and (3) contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards. By doing so, you consent to the use of this information in accordance with this Privacy Policy. When you provide personal information to SEGA through an application, on SEGA's websites, or on social networking sites, it may be publicly viewed by other members of these sites and we cannot prevent further use of the information by third parties.

Through some social networking sites' privacy settings, you can control what data you share. For more information about how social networking sites handle your personal information, please refer to their privacy policies and terms of use.



In order to give you the best experience on our websites, SEGA may collect information about you, but only if you voluntarily provide it to us. Typically, we may ask you to submit personal and/or demographic information if you decide to:

  • Register on one of our websites (which includes registering for Phantasy Star Universe to obtain a username and password);
  • Subscribe to a SEGA newsletter (e.g., SEGA NewsBlast);
  • Access and participate in message boards;
  • Participate in an online contest, beta test, tournament, or other event;
  • Email a question to our customer service desk;
  • Register a product online; and/or,
  • Purchase a product or service online (e.g., Phantasy Star Online subscription).
  • Register for Polls, Surveys or Questionnaires E-Cards or "Send-to-a-Friend" emails

Please note that before you can use some of the activities above, you may be required to register. The ability to access certain areas and features of our websites by simply logging in is only available to those web users that have already created a username and password during an earlier visit to one of our websites.The types of personal information collected in conjunction with the activities listed above will vary depending on the activity. The requested information may include: (i) your name, (ii) mailing address, (iii) telephone number, (iv) email address, and, for those purchasing products or services online, (v) credit card and billing information.

For some activities, we may also ask you to create a username and password and to provide other non-personal information such as: (i) your age or date of birth; (ii) your gender; (iii) your game and platform preferences; (iv) information about the hardware you may own and/or the game you may have recently purchased; (v) your favorite quotes, websites, and fan pages; and, (vi) other game-related information (collectively referred to as "demographic information"). If demographic information is collected for an activity that also requires personal information, we may combine your demographic information with your personal information.



Generally, information that we collect for a particular purpose is used for that purpose only. For example, if you email us a question using our online Customer Service form, your personal information will only be used to provide a response to your inquiry. Similarly, information collected from those who register on one of our websites account is used to provide registrants the benefits that come along with registration, which often include a subscription to our newsletter, access to the latest game news and special offers, contests, and other features. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., have your email address added to our newsletter mailing list when entering a contest). If you choose to receive these additional services, we will use your information to provide them to you. If you choose to opt-in to receive e-mails from one of our partner companies (during registration for or participation in one of these events), we encourage you to visit such partner's website and read their policy before agreeing to provide your information to them.

Any email addresses collected from you during the use of the E-Cards or "Send-to-a-Friend" email feature on any SEGA website are not retained by SEGA and are only used to send a one-time email notification on your behalf.

From time to time, we are approached by third party companies and organizations that provide products or services that we believe may be of interest to you. To extend these products or services to you, we may use your personal information to send out notices on their behalf. We strive to limit the notices and communications to those that we think you would appreciate receiving.

We may use your email address to send you service announcements that tell you about updates to our Privacy Policy, changes in pricing, changes to our online service or customer service policies, and other related service changes.

In addition, personal and/or demographic information collected through one of the activities set forthabove may be used for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and better meet your needs. Additionally, we may use information that we collect to ensure that someone who is cheating is excluded, and to enforce our rights under our Terms of Service.

No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.

Please be advised that information submitted by individuals acting solely in a business capacity (e.g., resume from job applicant) is not subject to this Privacy Policy. However, we want to assure you that information obtained from your resume will be used solely for the purpose of accepting and evaluating your submission for a job opening.

A Special Note about our Message Boards

Please note that whenever you give out personal information in public areas such as on our message board, that information can be collected and used by people you don't know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security and privacy of any information that you post in these areas.



If you choose not to submit personal information when requested, you may not be able to use many of the features offered on our websites. For example, if you were to refuse to disclose your name or email address, you would not be able to register a product online or submit a question to customer service. However, to simply browse and view certain content on our websites, you do not need to give us any personal information.




We may use cookies on our websites. A "cookie" is a small bit of record-keeping information that sites often store on a user's computer. Cookies are typically used to quickly identify a user's computer and to "remember" things about the user's visit. For example, SEGA uses cookies to keep track of your preferences and your username and password. Information contained in a cookie may be linked to your personal information for this purpose. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to use many of the features on our websites.

IP Addresses

An Internet Protocol (IP) address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. Although we do not generally collect IP addresses, we may collect and use your IP address when we feel it is necessary to protect our service, websites, customers, or others.

MAC Addresses

If you play a SEGA video game online, we may collect your MAC address, which is a unique number associated with a computer's identity on a network.

Log Files

The only other information that may be passively collected by SEGA is in the form of logs - files that record website activity, including how many "hits" a particular web page is getting (a.k.a. "navigational data"). These entries are generated anonymously, and enable SEGA to gather statistics about users' browsing habits, assess overall website activity, track interest in advertised sales, and maintain website security. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and may be combined with data collected via cookies to help us aggregate behavior patterns of registered users.



Generally, the information that you disclose on a SEGA website is collected by SEGA or by a vendor on SEGA's behalf, and is used in accordance with the practices set forth above. Vendors (or agents) are entities that provide support for the internal operations of our websites and who only use the information we share with them for the purpose of carrying out the service you've requested (e.g., newsletter delivery and fulfillment of online purchases and contest entries).

From time to time, we may run contests, tournaments, or other events or activities ("events") on our websites. Information collected for these events may include personal information such as your email address and may be collected by or shared with a third party sponsor or co-sponsor or shared with other reputable third party (that provides products or services that may be of interest to you). While we have no control over the third party's use of such information, we will attempt to ensure that they agree to protect the confidentiality, security, and integrity of any personal information collected through our website. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events at the time the information is collected.

We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.

In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, SEGA's customer information may be transferred to its successor or assign, if permitted by and done in accordance with applicable law.

SEGA may also share aggregate information about our visitors within the SEGA family such as with SEGA Mobile. For example, we may say a particular game title's audience is X% female and Y% male. This data is used to customize the content and advertising of SEGA's websites to deliver better experience for our visitors. It can also help tailor SEGA's products and services to meet the needs of our customers.

SEGA sends to your web browser most of the advertisements you see when you visit our websites. However, SEGA may allow other companies, called third party ad servers, to serve advertisements within our web pages. This Privacy Policy does not apply to, and cannot control the activities of, these other companies. If you want to prevent a third party ad server from sending or reading cookies on your computer, you must visit each of the company's websites individually and opt-out.



You should be aware that while you are browsing one of our websites, you may be directed to other sites that are beyond our control and for which we are not responsible. Because we cannot guarantee that the privacy policies of such sites meet our high standards and the requirements of the ESRB Privacy Online Program, we recommend that you read the privacy policy of the website to which you link before you submit any personal information.



Your California Privacy Rights

Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. For inquires regarding our disclosure policy, please write us:

Customer Service Department
350 Rhode Island Street
Suite 400
San Francisco, CA 94103

If you do not want to receive our newsletters (such as the SEGA NewsBlast) or other email communications from SEGA, please opt-out from these services at the time of registration or information collection. If you have opted-in and, at a later time, wish to opt-out, please use one of the following two methods to opt-out:

  • To opt-out of receiving emails, simply go to the site (either or and follow the instructions on that particular site.
  • Click the "unsubscribe" link at the bottom of your most current email from SEGA. You will either be presented with an email to send us your unsubscribe request, or be taken to a web page on which you can confirm your unsubscribe request. On the web page, click the appropriate link to unsubscribe from the SEGA email list. Either of these methods will unsubscribe you from the SEGA email list. If you are experiencing problems with opting out, please contact SEGA at



If you wish to view, correct, or delete the personal information collected about you, or you wish to subscribe or cancel your subscription to our promotional emails and newsletters, you can easily do so online. To modify your Phantasy Star Online (PSO) or Phantasy Star Universe (PSU) account info, please go to the PSO or PSU website, log in using your current username and password, select the areas you wish to change, and edit or delete your information. The information you delete online will be immediately removed from our database. If you are experiencing problems with changing your information online, you may contact us at



SEGA maintains appropriate safeguards that ensure the security, integrity, and privacy of the personal information we collect and store about you. These safeguards include, among other things, limiting access to such data to those employees performing a legitimate business function; technical security measures, such as encryption or passwords, to prevent unauthorized access; and the storage of data on secure servers or computers inaccessible by modem.

We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). Before we allow web users to access their personal information, for example, we verify their identity by requesting that they submit information such as their username and password. We also take reasonable steps to ensure that third parties to whom we transfer personal information provide sufficient protection of such data.




If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact our Privacy Policy Administrator at (800) 872-7342, via email, or by writing to:

Customer Service Department
350 Rhode Island Street
Suite 400
San Francisco, CA 94103

SEGA is a licensee of the ESRB's Privacy Online Program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB at

Attn: Privacy Online Program
317 Madison Avenue, 22nd Floor
New York, NY 10017



We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email at the last email address that you provided us, or by prominently posting notice of the changes on the websites covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective 30 days following our dispatch of an email notice to you or 30 days following our posting of notice of the changes on the Websites covered by this Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. If the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice.



We do not knowingly collect personal information such as name and email address from children under 13. From time to time, certain portions of our websites (e.g., a contest entry form) may allow all users (including children under 13) to disclose a limited amount of personal information without first telling us their age or parental permission. Such portions of our sites operate activities or provide services in a way that does not require prior parental consent. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.



We want to reassure you that is a safe website for your children to visit. We take privacy issues very seriously for all our site visitors, and particularly for our younger visitors. Please take a moment to read about the specific measures we've taken to insure your child's safety while exploring our site.

If a child states that he or she is under 13 years old, we do not collect or store any contact information for them. This is in compliance with current Federal Trade Commission regulations. Children under 13 are allowed to enter contests and provide contact information should they win, however we delete this information once the contest is over. We do not collect any information that is not necessary to operate our site and we do not sell the data we collect to outside parties.

Children of all ages are encouraged to send their artwork for posting in our Sonic Fan Art Gallery. We protect the privacy of our users by posting only their first name and last initial. After the artwork is posted, their e-mail is deleted.

All SEGA games are rated by the Entertainment Software Ratings Board (ESRB) for their appropriateness for different age groups. Game information on includes the ESRB ratingplus information about the ESRB rating system. You may wish to check the site for such game information before buying games for your children. The website itself carries the ESRB Privacy Certification seal, and is considered a "safe harbor" website.

We hope this page has answered many of your questions about our site. For more detailed information, see our Privacy Policy and Terms of Use. If you have any questions or concerns regarding online privacy, please contact us through our Customer Support Online Form and a customer support representative will answer your question shortly.



The following are ratings given to video games by the Entertainment Software Rating Board (ESRB) based upon the type of game content. For more information about the ESRB and their ratings system, please see their website at:

ECEarly Childhood Titles rated "Early Childhood (EC)" have content that may be suitable for children ages three and older and do not contain any material that parents would find inappropriate.



EEveryone Titles rated "Everyone (E)" have content that may be suitable for persons ages six and older. These titles will appeal to people of many ages and tastes. They may contain minimal violence, some comic mischief (for example, slapstick comedy), or some crude language.


E10plusEveryone 10+ Titles rated E10+ (Everyone 10 and older) have content that may be suitable for ages 10 and older. Titles in this category may contain more cartoon, fantasy or mild violence, mild language, and/or minimal suggestive themes.


TTeen Titles rated "Teen (T)" have content that may be suitable for persons ages 13 and older. Titles in this category may contain violent content, mild or strong language, and/or suggestive themes.


esrb m matureMature Titles rated "Mature (M)" have content that may be suitable for persons ages 17 and older. Titles in this category may contain mature sexual themes, more intense violence and/or strong language.




esrb ao adults onlyAdults Only Titles rated "Adults Only (AO)" have content suitable only for adults. Titles in this category may include graphic depictions of sex and/or violence. Adults Only products are not intended to be sold or rented to persons under the age of 18.




esrb rp pendingRating Pending Product has been submitted to the ESRB and is awaiting final rating.





When consumers look on the back of a package, they may see any of the following phrases that further describe the product's content.

Alcohol Reference
Reference to and/or images of alcoholic beverages.

Animated Blood
Discolored and/or unrealistic depictions of blood.

Contains depictions of blood.

Blood and Gore
Depictions of blood or the mutilation of body parts.

Cartoon Violence
Violent actions involving cartoon-like situations and characters. May include violence where a character is unharmed after the action has been inflicted.

Comic Mischief
Depictions or dialogue involving slapstick or suggestive humor.

Crude Humor
Depictions or dialogue involving vulgar antics, including "bathroom" humor.

Content of product provides user with specific skills development or reinforcement learning within an entertainment setting. Skill development is an integral part of product.

Fantasy Violence
Violent actions of a fantasy nature, involving human or non-human characters in situations easily distinguishable from real life.

The depiction of betting-like behavior.

Overall content of product contains data, facts, resource information, reference materials, or instructional text.

Intense Violence
Graphic and realistic-looking depictions of physical conflict. May involve extreme and/or realistic blood, gore, weapons, and depictions of human injury and death.

Mild to moderate use of profanity.

Mild references to profanity, sexuality, violence, alcohol, or drug use in music.

Mild Violence
Scenes or activities which depict characters in unsafe and/or violent situations.

Sexual Themes
Mild to moderate sexual references and/or depictions. May include partial nudity.

Simulated Gambling
Player can gamble without betting or wagering real cash or currency.

Some Adult Assistance May Be Needed
Early Childhood descriptor only.

Strong Language
Explicit and/or frequent use of profanity.

Strong Lyrics
Profanity and explicit references to sexuality, violence, alcohol, or drug use in music.

Strong Sexual Content
Graphic references to and/or depictions of sexual behavior, possibly including nudity.

Suggestive Themes
Mild provocative references or material.

Tobacco Reference
Reference to and/or images of tobacco products.

Use of Alcohol
The consumption of alcoholic beverages.

Use of Drugs
The consumption or use of illegal drugs.

Use of Tobacco
The consumption of tobacco products.

Scenes involving aggressive conflict.



The ESRB rating system is designed to give parents the information they need to evaluate a computer or video game before making a purchasing decision. The ratings are not meant to recommend which games consumers should buy or rent or to serve as the only basis for choosing a product. Rather, parents should use the ESRB ratings in conjunction with their own tastes and standards and their individual knowledge about what's best for their kids.

ESRB recommends that parents learn about games before making a purchasing decision. Game reviews printed in newspapers and publisher web sites can be excellent sources of information. To search for games that are appropriate based on age categories and content, use our online ratings search feature.

ESRB also urges parents to talk with their children about their favorite games. Playing the games with your children helps stimulate those discussions, and playing games as a family can also be a fun way to spend time together.



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